About Refunds & Exchanges

Order Cancellations

  • All orders are final sale and cannot be canceled or refunded once placed, as production begins immediately after checkout.
  • We are unable to cancel or modify orders for size, color, or change-of-mind requests once checkout is completed, even if it has not yet begun processing or shipping.


If you notice an error with your order after checkout, please contact us immediately. We’ll do our best to help, but we can’t guarantee that changes can be made once the order has been submitted.

We recommend taking a moment to carefully review your order before completing checkout.

Refunds or Replacements

30-Day Quality Guarantee

We'll refund or replace your misprinted, damaged, or defective items for FREE if you contact us within 30-days of delivery and your item qualifies under Covered Cases. See details below to understand what this means.

Covered Cases

Mindkin & Co. will provide a free refund or replacement for the following situations, provided that the request is submitted within 30 days of delivery and meets the documentation requirements listed below:

  • Damaged items upon delivery - physical damage to the product that occurred during production or shipping.
  • Wrong items sent - a different product design or product type than what was ordered.
  • Printing issues - egregious print defects not caused by consumer misuse, such as missing print, severe blurring, or significant misregistration.
  • Manufacturing errors - faults introduced during production that materially affect the use or appearance of the product.

Excluded Cases

Because every item is made-to-order, we do not accept refunds or exchanges for size, color, or change-of-mind requests.

Note: Some characteristics are inherent to the printing process and are not considered defects. These may include, but are not limited to:

  • A faint odor on new garments
  • Visible pre-treatment residue (more common on light-colored items)
  • Slight variances in embroidery texture

These expected traits do not qualify for a refund or replacement.

No Returns Necessary

Customers are not required to return the item. This simplifies the replacement or refund process and helps reduce environmental impact.

We encourage customers to donate, upcycle, or repurpose items that are not eligible for refund or free replacement.

If you send a product back to us or the warehouse(s), we cannot guarantee that it will be accepted.

Submitting a Request

To request a refund or replacement for a covered issue, you must:

  1. Contact our team within 30 days of delivery.
  2. Include clear photos of the item, following these requirements:

    - Photos must clearly show the issue, placed on a flat surface with minimal background distractions.
    - Maximum file size: 15MB per photo.
    - Acceptable file types: JPEG or PNG.

  3. Include a clear description of the issue, for example: β€œwrong design,” β€œpoor image quality,” or β€œdamage at bottom corner.”

All requests are manually reviewed. If additional information is required, our team will contact you before a final decision is made.

Contact Support

Policy Summary

  • 30-Day Quality Guarantee for defective or damaged items
  • No refunds or exchanges for size, color, or change-of-heart
  • Replacement request window: 30 days from delivery
  • Do not return items; consider donation or upcycling
  • Refunds only available for covered issues

For complete terms and conditions, please see our official Refund Policy page.